Terms & Conditions
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1. Introduction
Football Horizons (“we”, “us”, “our”) provides organised football travel experiences to destinations including Spain, Italy, and Portugal. By registering for a trip via our website, you (“the customer”, “you”, “your”) agree to be bound by these Terms and Conditions.
2. Booking and Registration
2.1. A place on any Football Horizons trip is confirmed only once the online registration form is completed and submitted, and the initial deposit is received.
2.2. Completion of the online registration form constitutes a legally binding contract between you and Football Horizons.
3. Deposits
3.1. A non-refundable deposit is required at the time of registration. The amount of the deposit will be specified during the booking process.
3.2. The deposit secures your place on the trip and covers initial administrative and planning costs.
3.3. Deposits are strictly non-refundable under any circumstances, including changes in personal circumstances, cancellation, or failure to pay further instalments.
4. Payment Plans
4.1. We offer structured payment plans for your convenience. The full cost of the trip will be divided into scheduled instalments.
4.2. By agreeing to a payment plan, you commit to paying the full balance by the deadlines provided in your booking confirmation.
4.3. Missed or late payments may result in your place on the trip being cancelled, without refund of any amounts already paid.
5. Instalment Payments
5.1. All instalments are non-refundable once paid.
5.2. Should you choose to cancel your booking or fail to complete payments, any instalments already paid will not be returned.
5.3. Football Horizons reserves the right to recover any outstanding balance if the instalment plan is not completed in accordance with the agreed schedule.
6. Cancellations and Refunds
6.1. If you choose to cancel your trip for any reason, you must notify us in writing at the earliest opportunity.
6.2. As outlined above, deposits and any instalments paid to date are non-refundable.
6.3. No refunds will be issued for cancellations made within 60 days of the trip’s departure date.
7. Changes by Football Horizons
7.1. In the unlikely event that we need to make significant changes to your booking (e.g. change of destination, major itinerary alterations), we will notify you as soon as possible and offer suitable alternatives.
7.2. If a trip is cancelled by Football Horizons, all payments made will be refunded in full, unless cancellation is due to circumstances beyond our control (e.g. natural disasters, war, pandemic, or government restrictions), in which case we will offer a credit or rescheduled trip.
8. Travel Insurance
8.1. Football Horizons will provide comprehensive travel insurance for all participants as part of the package.
8.2. Details of coverage, including what is and isn’t included, will be provided prior to departure. It is your responsibility to review the policy and notify us of any pre-existing conditions or concerns.
8.3. Football Horizons is not liable for claims or issues outside the scope of the included insurance policy.
9. Passports, Visas and Travel Documents
9.1. You are responsible for ensuring you have a valid passport and any necessary visas for your chosen destination.
9.2. Football Horizons accepts no responsibility for issues arising from incorrect travel documentation.
10. Code of Conduct
10.1. All participants are expected to behave respectfully and responsibly during the trip.
10.2. Football Horizons reserves the right to remove any participant from the trip whose behaviour is deemed inappropriate, without refund.
11. Liability
11.1. Football Horizons accepts no liability for injury, loss, or damage incurred during the trip unless caused directly by our negligence.
11.2. We are not responsible for services provided by third parties (e.g. airlines, hotels, football clubs).
12. Governing Law
12.1. These Terms and Conditions are governed by the laws of England and Wales.
12.2. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.